Terms & Policies Clear rules. Safer experience.
These terms explain howLumenvest Assets works, what we expect from users, and how we protect information across our services.
1. Our commitment
We treat privacy and security as core product requirements. When you useLumenvest Assets, we collect only what’s necessary to operate the platform, meet legal obligations, and keep accounts safe. We do not sell your personal information.
This page outlines how we handle information, the rules that apply to using our services, and the options you have to manage your data.
2. Scope and acceptance
By creating an account or using any part of the website, you agree to these terms. If you do not agree, you should not use the services.
We may update these terms to reflect product changes, operational needs, or new legal requirements. When changes are material, we will provide a reasonable notice period before they take effect.
3. Information we collect
Depending on how you use the platform, we may collect the following categories of information.
- Name, email address, phone number
- Login and security preferences
- Support conversations and requests you send us
- Browser type and session timestamps
- IP address used to access the service
- Device identifiers and basic diagnostics
- Records of actions taken inside your account
- Order, transfer, or payment references (where applicable)
- Audit logs to detect fraud and prevent abuse
- Identity documents and verification checks
- Proof of address and source-of-funds evidence
- Regulatory screening (e.g., PEP and sanctions checks)
If certain information is required by law or regulation, we may be unable to provide specific services until it is supplied and verified.
4. How we use information
To create accounts, deliver features, process requests, and maintain platform performance.
To protect users, detect suspicious activity, and keep systems stable and resilient.
To meet legal requirements including identity checks, reporting obligations, and record retention.
To respond to tickets, verify ownership, and resolve issues quickly and accurately.
5. Sharing and disclosure
We may share information with trusted service providers that help us operate the platform (hosting, security, analytics, support tools). These partners can only use data to perform contracted services and must protect it.
We may also disclose information when required by law, in response to valid legal process, or to protect users and prevent fraud or abuse. Where allowed, we verify requests and require appropriate legal authority before releasing data.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to continued protection and applicable law.
6. Security
We apply technical and organizational measures to protect data, including encryption in transit (TLS), access controls, logging, and routine reviews of security practices.
No online system is risk-free. You play a role too: use a strong password, enable available security features, and contact support immediately if you suspect unauthorized access.
7. Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal data. Some requests may be limited where we must retain records for legal, security, or compliance reasons.
- Request a copy of your personal data
- Update incorrect or outdated information
- Delete data (where we’re not required to keep it)
- Restrict processing while an issue is investigated
If you contact us for a privacy request, we may ask for verification to protect your account from unauthorized changes.
8. Updates to these terms
We may update this page from time to time. When changes are important, we’ll provide notice before they take effect so you can review the updates.
If you have questions about these terms or want to exercise a data protection right, contact our support team and include “Privacy Request” in the subject line so we can route it quickly.
We may request identity verification to keep your account protected.